At Doctor Digitalize, we strive to provide exceptional dental marketing services tailored to your needs. We want you to be satisfied with our services, but we understand that there may be instances where you might request a refund. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting one.
2. Refund Eligibility
Refunds are considered on a case-by-case basis and are typically subject to the following conditions:
Service Dissatisfaction: If you are dissatisfied with our services, please contact us within 7 days of service delivery. We will work with you to address any concerns and may offer a partial or full refund based on the nature of the issue.
Non-Performance: If we fail to deliver the services as agreed in the contract, you may be eligible for a refund. Please provide detailed information about the issue, and we will assess your request.
Cancellation: If you cancel your service contract before the work has commenced, you may be entitled to a refund of any pre-paid fees minus a cancellation fee of 30% of the total amount paid. No refunds will be provided for cancellations made after work has begun.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Email us at [info@doctordigitalize.com] with the subject line “Refund Request.” Include your name, contact information, and a detailed description of the reason for your refund request.
Provide Documentation: Attach any relevant documentation or evidence supporting your request, such as contracts, invoices, or communication records.
Review and Response: We will review your refund request and respond within 7 business days. If your request is approved, we will process the refund to the original payment method.
4. Refund Processing
Approved refunds will be processed within 7 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution or payment method.
5. Non-Refundable Fees
Certain fees may be non-refundable, including but not limited to:
Consultation Fees: Fees for initial consultations or strategy sessions are non-refundable.
Third-Party Expenses: Any expenses incurred on behalf of your business (e.g., advertising fees, software subscriptions) are non-refundable.
Custom Work: Fees for custom or personalized work that has already been started or completed.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at: +91-6375669906